Refund policy

Last Updated: September 2026

At NeuroBrocc, we appreciate our customers and are committed to providing a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund according to the terms outlined below.

Return Eligibility

We accept return requests within 30 days from the date your order is delivered.

To qualify for a return:

  • The item must be in its original condition.
  • Products must be unused and returned with original packaging when applicable.
  • Customers must provide valid order information or proof of purchase.
  • Return requests must be approved before sending any items back.

Items returned without prior approval may not be accepted.

How to Request a Return

To request a return, please contact our customer support team:

Email: fdhczgx@gmail.com

Please include the following information:

  • Order number
  • Customer name
  • Details about your return request
  • Any relevant photos or supporting information if needed

Our support team will review your request and provide return instructions if approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or affected by an issue during fulfillment.

We recommend using a shipping method with tracking information when returning items. NeuroBrocc is not responsible for returned packages without valid tracking details.

Refund Process

Once the returned item has been received and inspected, we will notify you of the refund status.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Items Not Eligible for Return

Some items may not qualify for returns, including:

  • Products that have been used or modified
  • Items returned without required original packaging
  • Final sale or clearance items where applicable
  • Items returned after the allowed return period

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or different from what was ordered, please contact us within 7 days of delivery.

Please provide your order details and any supporting information so our team can review the request and assist you.

Order Cancellation

If you would like to cancel your order, please contact us as soon as possible.

Cancellation requests can only be considered before the order has entered the processing or shipping stage.

Contact Information

For questions regarding returns, refunds, or your order, please contact:

NeuroBrocc Customer Support
Email: fdhczgx@gmail.com

Thank you for choosing NeuroBrocc. We appreciate your business and are committed to providing a positive customer experience.